GET IN TOUCH
Talk to a real person, not a ticket queue
Send a message below and it goes straight to the Yeti Outreach team. Already a customer? Log in to your dashboard for priority support from your dedicated account manager.
99.6% deliverability across the network
4 sending domains included free
Delivery monitored 24/7
WAYS TO REACH US
Reach the team behind your emails
However you prefer to talk, you reach a person who already knows deliverability, not a general helpdesk.
Send a message
Use the form on this page. It goes straight to the team behind your emails.
Sales inquiries
Call 864-477-6145 for sales questions.
Monitoring runs around the clock
Your delivery is watched 24/7, even outside office hours, so a dip gets caught before it costs you opens.
SEND A MESSAGE
Send us a message
Tell us what you're sending and what's going wrong, or what you're trying to start. A deliverability specialist reads every message.
WHAT HAPPENS NEXT
What happens after you hit send
No ticket number, no bot. Here is exactly what happens to your message.
You tell us what's happening
Describe your sending setup, your list size and what you're trying to fix or start. No ticket number, just your words.
We match you with the right person
Platform questions go to a deliverability specialist. Managed accounts go straight to your dedicated strategist.
You get a clear answer
If something needs fixing on our side, we tell you what and when.
QUICK ANSWERS
Before you reach out
The questions people ask most before their first message.
Read the full FAQI'm already a customer. Where do I get help?
Log in to your dashboard to open a priority support ticket with your dedicated account manager. Done-For-You customers go straight to their dedicated strategist.
Do I need to pick Self-Serve or Done-For-You before I contact you?
No. Tell us what you're trying to do and we point you at the right plan. You can switch later as your sending grows.
Can you look at a domain that's already in trouble?
Yes. Tell us what's happening and we check your authentication, your list and your sending pattern before suggesting next steps.
Can I get more hands-on help?
Yes. Yeti Support is $249 a month for up to two hours with a dedicated Yeti expert, without going fully Done-For-You. Done-For-You puts a dedicated strategist and creative team on your account.
Do you handle CAN-SPAM compliance questions?
Yes. Every send goes out with honest headers, a working opt-out and a physical address, in line with the CAN-SPAM Act. Ask us anything about keeping your sends compliant.
What if I just have a pricing question?
Say so in your message and we point you to the right plan, or you can see current pricing any time on the plans page.